Refund Policy
At Tico Bites, we take pride in preparing our products with care and attention to each order. Because our food and desserts are made to order, our refund policy is as follows.
Deposits
A deposit is required to confirm every order. The deposit will be applied toward the total balance. An order is not considered confirmed until the required deposit has been received.
Cancellations
Once an order has been confirmed, the deposit is non-refundable if the customer cancels the order.
If additional payments beyond the deposit have been made, refund eligibility for those has been made, refund eligibility for those amounts will depend on the status of the order and any ingredients, supplies, materials or preparation already completed.
Custom Orders
Custom cakes, desserts, and personalized orders are prepared specifically for each customer. Once preparation or customization has begun, payments covering completed work, ingredients, supplies or materials are non-refundable.
Issues With your order
If there is a problem with your order, please contact Tico Bites as soon as possible after receiving it. Each situation will be reviewed individually. When Appropriate, Tico Bites may offer a replacement, partial refund or full refund.
Pickup & Delivery
Customers are responsible for providing accurate pickup, delivery, and contact information and for being available at the agreed time.
Refunds will not be issued for orders that are not picked up as agreed or for delivery problems resulting from incorrect or incomplete information provided by the customer.
Cancellations by Tico Bites
If Tico Bites is unable to fulfill a confirmed order, any deposit or other payment received for that will be fully refunded.
Approved Refunds
Approved refunds will be returned through the original payment method whenever possible. Processing times may vary depending on the payment provider.